Our Business

What We Do

Rental Solutions

We provide power, heating and cooling to customers in developed markets. These requirements tend to revolve around smaller, short-term projects and key events.

EVENTS CASE STUDY

When one of the US women’s National Basketball Association teams made the playoffs, it moved to a bigger stadium which did not comply with strict league temperature regulations. Our specialist knowledge and equipment allowed us to provide the required temperature and humidity conditions.

Power Solutions

We provide power, heating and cooling to emerging markets. These requirements tend to be larger industrial and utility customers with longer term power needs.

UTILITY CASE STUDY

The Sorovskoye oil field in Salym, Russia, has no available grid connection. We mobilised and installed 12 MW of our QSK60 gas engines, renowned for their ability to operate in extreme cold temperatures, to use by-product petroleum gas to power the oil field.

How we do it

Customer focus

Our customers are the focus of everything that we do. Investing in our services to them enables us to deliver solutions with the power to make a difference for all our stakeholders.

Capital & operational efficiency

Our scale and strong balance sheet brings operational efficiencies and minimises our capital costs. Financial resources are allocated to deliver the best returns over the long term.

Technology investment

Our engineers design and develop packages to deliver the lowest levelised cost of energy and unique tailored solutions for our customers.

Expert people

We have 55 years of operational experience and engineering capability which combined with sector expertise enables our people to make a massive difference.

Find out more

Our Customers

While our rental solutions customers operate in diverse sectors in over 100 countries around the world, they share some expectations.

Our customers in emerging markets and those who simply want to rent equipment value competitive pricing. Whereas as longer-term customers who require a full, advanced solution involving engineering input and advanced ancillaries, value expertise and customisation.

All customers value reliability and flexibility, while the most sophisticated demand high quality at the lowest total cost of energy. Aggreko’s skills in technology and our focus on enhancing fuel efficiency means we are well placed to meet customer needs.

Our largest markets today are North America, Australia, the UK and France. We can grow our customer base by market share accretion, sector penetration and bolt-on acquisitions.

We currently see opportunities for growth in some key markets within Oil & Gas, Petrochemical & Refining, Mining & Events. There are also opportunities for geographic growth in European markets where we are underweight.

Our Customer Journey

The contact point we will have with our customers…

Rental solutions
Power Solutions: Industrial
Power Solutions: Utility

Search and Contact

Rental Solutions

Power Solutions Industrial

Customers find us through our website, word of mouth, advertising or existing relationships. Our sales team also specialise in approaching potential customers and offering solutions before problems arise.

Power Solutions Utility

Our sales team works with potential customers to demonstrate the value of our products and the bespoke solutions we can offer. Most Utility customers will generate a tender, which we and others then respond to. We meet with the customer, understand their needs and then present the best solution. The scale of our Utility projects mean these proposals are often detailed, including all logistics and civil works.

Refine & Select

Rental Solutions

Power Solutions Industrial

If the customer requires we meet them on site to thoroughly assess what they need, then we draw up a proposal which they evaluate. Alternatively, the customer will simply order the product they want – by phone, at one of our locations or via our website.

Power Solutions Utility

We conduct a site survey and any other additional exploratory work needed, then design a technical solution and draw up a plan to meet the customer needs. A quote is provided on this basis. In a tender process, the bid often consists of a two-envelope system, opened in front of a bid committee. Given the size and scale of these works there may be further negotiations before the contract is signed.

Dispatch, Transport, Installation

Rental Solutions

Power Solutions Industrial

When the customer chooses our solution, we mobilise to their timescales, installing, testing and handing over the equipment or site to their deadline. It is normally a matter of hours or days to get the solution fully installed. The contracts in Rental Solutions last on average 48 days.

Power Solutions Utility

Equipment is shipped from the nearest service centre, hub or another project which has recently demobilised. It usually travels by sea, rail and road to the site. It can take from days to weeks or months to install, test and handover the solution. In Utility we usually operate the site, but the customer will often be responsible for providing the fuel.

Ongoing Support

Rental Solutions

Power Solutions Industrial

Most of our customers choose to run the equipment themselves, after our engineers have explained the operating procedures. Our service engineers are on hand for any additional support that is needed, and our remote monitoring system alerts us to any potential maintenance issues before they occur.

Power Solutions Utility

Unlike our other businesses, we typically operate our Power Solutions Utility facilities, which are run by Aggreko employees, and sell the power that we generate to the customer. Our on-site teams are a mixture of experienced Aggreko veterans who rotate between countries, and local people who we train to operate our equipment.

End of Project

Rental Solutions

Power Solutions Industrial

When the customer has finished with the equipment they let our team know and we arrange to pick up the equipment at a convenient time.

Power Solutions Utility

When the contract reaches its end, our customers have the option to extend. On average 30% of our customers in any one year will decide to off-hire their contract. If a customer does off-hire we will remove our equipment and remediate the site to leave it as we found it.

Preparing for the Next Customer

Rental Solutions

Power Solutions Industrial

We take the equipment back to our service centres, where we service it to make sure it’s ready for the next customer.

Power Solutions Utility

Equipment that comes off-hire goes back to a service centre or hub where it’s serviced or upgraded. At the end of their useful life our 1MW diesel engines can be upgraded, improving fuel efficiency at a lower capital cost than a new engine.